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A few years ago, Meskwaki Bingo Casino Hotel learned that its two-way communications equipment was becoming obsolete. The security department was having trouble finding parts or service for the existing analog devices. Because the casino operates 24/7, and relies heavily on internal communication for security and guest services, it needed a reliable two-way solution that wasn’t difficult or expensive to maintain.

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One department invested in VoIP radios as a potential solution to the problem, but soon discovered that the devices weren’t designed for frequent use and didn’t offer enough robustness. With many different people using the radios – all with varying skill levels – Meskwaki Bingo Casino Hotel wanted a system that could accommodate every user and stand up to all-day use.

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After comparing proposals from several organizations, the casino decided to partner with CEC on a digital two-way communications solution. CEC already supported the casino’s existing analog system, and already had a good understanding of the requirements for the new system.